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Encourage Equilibrium Privacy Policy Statement
1. Introduction
At Encourage Equilibrium Pty Ltd, we are committed to protecting the privacy and personal information of our clients, staff, and stakeholders. As a registered NDIS provider, we operate in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards.
2. Our Commitment
We only collect information that is necessary to provide you with services under the NDIS or to comply with relevant laws. This may include your name, address, date of birth, contact details, health information, and other data required for your care and support. Information is collected through service intake forms, referrals, correspondence, and direct interaction with our team.
3. Use and Disclosure of Information
We use your personal information to deliver services, manage funding, coordinate supports, and ensure quality care. Your information may be shared with other professionals or service providers involved in your care, but only with your consent or where required by law. We do not sell or disclose your personal data to any third party for marketing purposes.
4. Storage and Security
All personal information is securely stored using physical and digital safeguards. These include password-protected databases, encrypted files, and secure record-keeping systems. Staff members are trained in privacy obligations, and access is strictly limited to authorised personnel.
5. Access and Correction
You have the right to request access to your personal information at any time. If any information we hold is inaccurate, out-of-date, or incomplete, you may request corrections. Please contact us using the details below, and we will respond promptly.
0401449789
6. Website and Online Data
Our website may collect data such as browser type, IP address, and user interaction through cookies for analytics and functionality. No personal information is collected through the website unless you voluntarily submit a form or message. We take steps to ensure this information is protected.
7. Consent
By engaging with our services or visiting our website, you consent to the collection and use of your information as outlined in this policy. We may update this policy from time to time. Any changes will be posted on our website.
8. Making a Complaint
If you believe your privacy has been breached, you can lodge a complaint with us directly. We take complaints seriously and aim to resolve them quickly and fairly. If you are not satisfied with our response, you can escalate the issue to the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.
Contact Us
For all privacy-related queries, access requests, or complaints, please contact us:
Email: info@encourageequilibrium.com.au
Phone: [Insert Business Number]
Address: [Insert Business Address]