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Encourage Equilibrium Terms 

1. Service Agreement

A written Service Agreement will be developed with each participant to clarify:

  • The supports to be provided

  • The cost of services

  • The scheduling and delivery expectations

  • Rights and responsibilities of both parties

All agreements will comply with the NDIS Code of Conduct and reflect person-centred, culturally sensitive support planning.

2. Our Commitment

You have the right to:

  • Receive safe, respectful, and high-quality services

  • Be informed and consulted about your supports and decisions affecting you

  • Exercise choice and control

  • Privacy and confidentiality

You have the responsibility to:

  • Treat staff with respect

  • Notify us of changes to your needs or schedule

  • Participate actively in planning and feedback processes

3. Provider Responsibilities

We commit to:

  • Deliver services professionally, competently, and ethically

  • Comply with the NDIS Practice Standards and Code of Conduct

  • Employ qualified and trained staff, including Registered Nurses and support workers

  • Respect your dignity, culture, values, and beliefs

  • Uphold your legal and human rights

4. Privacy and Confidentiality

We adhere to the Australian Privacy Principles (APPs). Personal information is collected only when necessary and used solely for providing services. Your data is stored securely and is only shared with your consent or when legally required.

For more detail, see our [Privacy Policy].

5. Feedback and Complaints

Participants are encouraged to provide feedback. Complaints can be made verbally or in writing. We aim to resolve all complaints promptly, respectfully, and without retaliation.

Unresolved issues can be directed to the NDIS Quality and Safeguards Commission.

6. Changes to Services

Participants will be informed in writing of any significant changes to the availability or structure of services. We also ask that participants provide reasonable notice for any service cancellations or changes.

7. Fees and Payments

All charges are in line with the current NDIS Price Guide. Billing procedures, payment methods, and any applicable cancellation policies will be clearly outlined in the individual Service Agreement.

0401449789

8. Termination

Either party may end the Service Agreement with appropriate notice (typically 14 days) unless an immediate end is required due to risk, misconduct, or breach of policy.

9. Limitation of Liability

To the extent permitted by law, Encourage Equilibrium will not be held liable for any indirect or consequential losses arising from service use, except where due to negligence or breach of duty.

10. Governing Law

These terms are governed by the laws of New South Wales and applicable Commonwealth legislation.

Contact Us

For all privacy-related queries, access requests, or complaints, please contact us:
Email: info@encourageequilibrium.com.au
Phone: [Insert Business Number]
Address: [Insert Business Address]

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